Frequently Asked Questions

Below mentioned are those questions that our customers most commonly ask from the customer service team.

However, if your question is not mentioned in the below-mentioned questions, don’t hesitate to call our customer service team for further details.

What is the delivery time of an order?

Mostly we deliver all the orders within 3-5 working days in normal situations with standardized charges. However, if the customer wants next day delivery or delivery within 48 hours, we also provide delivery in emergencies by taking the same extra delivery charges.

Please notice that we do not operate on Saturday and Sunday, and the orders you require to be delivered on the next day or within 48 hours that orders should be confirmed with us either on the phone or the web by 2:00 pm.

Can we use a different address for delivery?

Yes, our customers can use a different address for delivery purposes. Addresses of those customers who want to get delivery should be mentioned while placing the order with us either through the web or through call. But we want to inform our customers that the invoice for payment will be sent at that address mentioned during the registration of your card information.

How much does the delivery cost?

• Standard Delivery 7.99

We mostly provide 24 hours and 48 hours delivery services in most areas (excluding Highlands, Irelands, and Northern Areas). Please call for further information.

• Items will be sent as parcels which are under 30kg

• Items will be sent as pallets which are above 30 kg

The delivery charges of the item which is 30kg more will be charged 30 pounds. However, it also varies from location to location.

(Deliveries to certain locations may cost more)

If the cost of delivery charges is different from those which are mentioned above, then we will tell you about the delivery charges and will not dispatch the product until you have agreed to our delivery charges.

What is the latest time to book an order for next day delivery?

The latest time for the booking order is 2:00 pm on weekdays if you want next day delivery.

How can I track my order?

Our company can track all orders via a parcel tracking system and inform the customers about their tracking details through phone and email.

Please contact our customer service team either through email or call us at 02032872009 to know your parcel’s tracking details.

Day Hours

Monday-Friday 8:00 am – 5:00 pm.

How do I come to know that an item is out of stock?

Our website automatically manages the inventory update the inventory level on the website through the manual system and our automatic system regularly. So, our customers can order the item with confidence. If the item customer has ordered is out of stock, our customer service team will either call you or email you to inform you about the product’s status.

We don’t deliver part-ship orders unless the customer makes a special request. If the customer has placed multiple items in an order and one of the items is out of stock, we will not dispatch the order until all the items are in stock. However, if the customer wants that the items which are in stock should be delivered first and remaining out of stock items should be delivered later, then the customer should call our customer service team either through phone or through email to make a request for dispatching the order and our team will arrange it for you. There are no extra charges for providing this service.

Can I add or remove items In my order?

Until we have not dispatched your order, we can make changes to your order. Please contact our customer service team on 02032872009, and we will be glad to help you.

When should I book a third party for the installation of my goods?

You should not book any third party for the installation of goods until you have received the parcel and the parcel has been checked for any shortages or damages.

What are the methods of payment?

We accept VISA cards, Master Card, and Maestro. Unfortunately, we don’t accept American Express.

Can I use PayPal?

Our company is now accepting payments from PayPal to provide more ease and flexibility in payment processing for customers. So, you can use PayPal for making the payments of your order.

How can I return an Item?

COVID 19 Update:

For some time, we are extending our return period to 90 days.

We advise you to return order on behalf of using your own courier service instead of relying on the courier service of our company because at the current moment we are not providing this service Due to the pertaining situation the return of an item is usually taking more time as compared to the normal time. Please be patient and give us the time to return an order for at least 29 days.

Which your company uses carriers?

Here at tarpaulinsnow.co.uk, we use different carriers depending upon the order’s size and the delivery address of customers, including DPD, TNT, and FedEx.

How much accurate is your website?

The company makes every effort to ensure that product prices, images, descriptions, and sizes of products are correct; however, these products are subject to availability and changed. In an unlikely situation, if the price of our product goes high and a substitute is present instead of an original product, then we will inform you before dispatching our product, and we will take your concern.