Return & Refund Policy

OUR PRODUCTS ARE RETURNABLE FOR FREE

If you are unhappy with any of the products you have ordered, you can return or refund them within 14 days of receiving your order’s delivery for a refund or exchange.

Tarpaulinz will pay return shipping costs, and refunds will be provided to consumers within 7 business days of receipt of returned goods, except holidays and weekends, after checking that the available product is fresh and in unused condition.

RETURN POLICY

Items should be returned in their original packaging to ensure that they are adequately protected on the return journey. All returned goods must be brand new and have all of the official company’s tags attached.

Products that are returned, damaged, lost, or modified somehow that Tarpaulinz.co.uk deems unacceptable in its own discretion will not be approved by the company and returned to the customer. Items returned without any business tags attached would not be approved by the company in any circumstances.

RETURN PROCESSING

If you want to return something, please email Return@tarpaulinz.co.uk with your account information, order number, product information, return reasons, and whether you want a refund or an exchange. We will respond with a return shipping label that you can use to return the item to the warehouse.

Email confirmation of refunds will be sent. The original shipping expense is non-refundable.

REFUND POLICY

If the company receives a fresh and unused order, the company will refund the entire amount to the customer within 14 days of receiving the order.

We refund the entire amount, either by bank transfer or by credit card.

PROCESS OF REFUND

If a customer makes a mistake and places an incorrect order, we exchange policy in the following two cases.

• Customers can send the item directly to our official address, 137 Norton Hill Drive, Coventry, United Kingdom, CV2 3BA.

 • Customers can also return the order using our courier service, which will pick it up at your specified address and deduct shipping charges.

TARPAULINZ, 137 Norton Hill Drive, Coventry, United Kingdom, CV2 3BA

Return@tarpaulinsnz.co.uk

Call us at 02032872009

‘We abide by the laws of England & Wales’